Customer Service

Pink Lotus Elements is a 100% e-commerce based store. All orders are processed online and all customer service inquiries are handled via our ticketing system called LiveChat. To submit an inquiry, follow the steps outlined on this page. We do not provide phone support. Please do not call any companies that we may be affiliated with (i.e.: Pink Lotus Breast Center, Pink Lotus Foundation, etc) for support. While affiliated by name, these are separate organizations and they will not be able to provide you with any customer support.

Response times can be as fast as a few minutes or as long as a few hours. We generally aim to respond to your inquiry within one hour during regular business hours. Tickets created after hours, during the weekend, or during busy times (holidays, big sales, etc) will take longer to process.

All tickets that are created via our website are logged and processed in the order they are received. Every ticket also receives an e-mail confirmation. If you have not received an e-mail confirmation or a response, please review the following:

• Check your spam or junk folders for an e-mail from LiveChat. In this day in age, e-mails get filtered at an alarmingly high rate.
• Did you submit your ticket after hours or during the weekend? If so, we sometimes need additional time to process your request.
• Did you submit your ticket from the Pink Lotus Elements store website? There are several other Pink Lotus companies (Pink Lotus Breast Center, Pink Lotus Power Up, etc) that also utilize LiveChat. While we are affiliated by name, these are separate organizations from the Elements store and they do not provide customer service for our customers. If you submitted a request from one of these companies, it will generally delay your request as your ticket will have to be forwarded to us first. Having said that, your ticket will get forwarded to us and we will respond to it as soon as it is received.

Just follow the instructions on this page, it’s as simple as replying to the e-mail. Please do make sure to respond to your original ticket rather than creating a new one on our website. This will help us keep the conversation in one place, and that in turn speeds up how quickly we can assist you.

Not to the original request you submit from our website. However, after your ticket has been created, you can attach files or pictures to any of your responses to us.

No problem, you can reply to a solved ticket at any time, which will reopen it. We will review your additional questions and get back to you with an answer.

LiveChat is simply the name of the system we use to communicate with our store customers. The system has many features. However, the Pink Lotus Elements store provides customer service via the ticketing option provided by LiveChat. This means that a request has to be submitted from our website, which we then respond to directly. You will receive an e-mail as soon as a response to your ticket has been provided.