Customer Service

Please note that our customer service options have recently been updated to provide a faster and more seamless experience for our customers. Pink Lotus Elements provides multiple ways to get answers to your questions.

Help Center

The fastest way to find an answer without waiting on customer service is to search our Help Center. In the vast majority of cases, your question can be found there. Search hundreds of articles about topics from customers just like you, which we have carefully assembled over the years.

Chat & E-mail Support

Every web page in our store features a pink chat icon in the bottom right corner. After clicking this icon, and depending on the time of day, you can either chat directly with a member of our team or leave a message for us. We return all messages via chat and e-mail as soon as possible. We will soon add the ability to contact us by text message and will announce this feature when it becomes available. If you experience any issues with our chat system for any reason, you can also e-mail us any questions at askelements@pinklotus.com.