Customer Service

Please note that our customer service options have recently been updated to provide a faster and more seamless experience for our customers. Pink Lotus Elements provides multiple ways to get answers to your questions.

Help Center

The fastest way to find an answer without waiting on customer service is to search our Help Center. In the vast majority of cases, your question can be found there. Search hundreds of articles about topics from customers just like you, which we have carefully assembled over the years.

Chat & E-mail Support

Every web page in our store features a pink chat icon in the bottom right corner. After clicking this icon, and depending on the time of day, you can either chat directly with a member of our team or leave a message for us. We return all messages via chat and e-mail as soon as possible. We will soon add the ability to contact us by text message and will announce this feature when it becomes available. If you experience any issues with our chat system for any reason, you can also e-mail us any questions at askelements@pinklotus.com.

I cannot find your phone number, can you help?
How fast do you respond to customer service inquiries?
Can I send attachments with my inquiry?

I cannot find your phone number, can you help?

Pink Lotus Elements is a 100% e-commerce based store. All orders are processed online and all customer service inquiries are handled via chat or e-mail support. To submit an inquiry, follow the steps outlined on this page. We do not provide phone support.

How fast do you respond to customer service inquiries?

Response times can be as fast as a few minutes or as long as a few hours depending on the time of day and support team available. We generally aim to respond to your inquiry within one hour during regular business hours. Inquiries received after hours, during the weekend, or during busy times (holidays, big sales, etc) will take longer to process.

Can I send attachments with my inquiry?

Yes, you can send us attachments via our chat system or e-mail.

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