Cosmo Companion™ – Discounted Auto Ship Subscription

Yes, you can cancel your subscription at any time by logging into your Account Dashboard. From there, click on Auto Ship Subscriptions to access all of the subscriptions linked to your account. You can also use your dashboard to pause a subscription, or reactive a subscription you previously paused.

Please reach out to Customer Service, and we will be glad to adjust your renewal date for you.

Each time your subscription renews, it creates a child order that is then set for immediate processing and fulfillment. If the order is placed before 12pm local time, it is fulfilled the same day. If you cancel your subscription after your renewal order, that will only cancel your subscription, but not the child order that has already been generated and possibly fulfilled. This is true even if you cancel your subscription just minutes are your renewal order is generated. Therefore, if you want to cancel for any reason, please do so prior to your next renewal order. If you forgot to cancel and your renewal order has been created, please reach out to Customer Service as soon as possible so that the renewal order can be cancelled out prior to fulfillment. If you do not reach out to Customer Service quickly enough, your renewal order may have already been fulfilled, in which case it will get shipped out.

Yes, you can. By using our discounted Auto Ship Bundles, you can add your own custom variety of products to one subscription and receive them all in the same convenient shipment.

Your subscription renews on the exact day every single month. Most customers try a product and then decide to switch to a subscription before their first bottle runs out. However, if your first order with us was an auto ship order, then your renewal order is processed exactly a month later. If that day falls on a weekend, there is a chance that your first renewal order may not arrive on time. Therefore, if you started with an auto ship subscription,  we recommend that you process your first renewal order early by using your Account Dashboard. Simply click on Auto Ship Subscriptions, and then renew early. This will ensure that your first renewal order arrives a bit early and you won’t run out.

To make sure your next renewal order arrives at the correct address, please make sure to update the shipping address for your account and also for your subscription. Updating only your account address will not change your subscription address. Please log into your Account Dashboard, click on Auto Ship Subscriptions, and update your shipping address there. Afterwards, please click on the Edit My Address tab and also update your account shipping address. This assures that non-subscription orders you place in our store will also go to your new address.

We are making quarterly subscriptions available soon and are currently working on adding this feature to our store. To be notified when this feature will be available, please make sure to subscribe to our newsletter by clicking the link in the top pink bar on our site.

Yes, our auto ship subscriptions are priced to be the cheapest way to purchase our products.